Privacy
Policy
We take your privacy seriously — just like we take care of your boat. Here's exactly what we collect, why we collect it, and how we protect it.
560 Truswell Rd, Kelowna BC V1W 3L3
236-499-0008
Who We Are
Okanagan Marine Guys ("we," "us," or "our") is a marine services company based in Kelowna, British Columbia, Canada. We provide boat detailing, ceramic coating, polishing, marine flooring, shrink wrapping, gel coat repair, window tinting, and related services across the Okanagan Valley.
We operate a detailing bay at Aqua Boat Club, located at 560 Truswell Rd, Kelowna BC V1W 3L3, and offer mobile services across the region.
For all privacy matters, we are the organization accountable for your personal information and the designated contact is reachable at info@okanaganmarineguys.ca.
Scope of This Policy
This Privacy Policy applies to all personal information collected, used, or disclosed by Okanagan Marine Guys in the course of commercial activities, including through:
- Our website at okanaganmarineguys.ca
- Our online booking system powered by SimplyBook.me
- Email, phone, and in-person communications
- Social media interactions where you contact us directly
This policy is governed by Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA). PIPEDA sets out ten fair information principles that govern how private-sector organizations collect, use, and disclose personal information in the course of commercial activity.
Note for British Columbia residents: British Columbia has its own private-sector privacy legislation (PIPA). Where PIPA applies, we comply with its requirements in addition to PIPEDA. The practices described in this policy are consistent with both statutes.
Information We Collect
We only collect personal information that is necessary for the purposes identified below. The table below summarizes what we collect and how.
| Information Type | What We Collect | How Collected |
|---|---|---|
| Identity | First name, last name | SimplyBook.me booking form, phone call, email |
| Contact | Phone number, email address | SimplyBook.me booking form, phone call, email |
| Booking Details | Service requested, preferred date/time, notes about your vessel | SimplyBook.me booking form |
| Vessel Information | Boat type, size, location for mobile service (if applicable) | Booking form or direct communication |
| Payment Information | We do not store payment card details. Payments are processed by third-party processors. | N/A — not held by us |
| Technical Data | IP address, browser type, pages visited, cookies (via website analytics) | Automatically via website cookies and analytics tools |
| Communications | Content of emails, messages, or notes you send us | Email, contact form, social media messages |
We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, please have a parent or guardian contact us on your behalf.
Why We Collect It
Under PIPEDA, we are required to identify the purposes for which personal information is collected at or before the time of collection. We collect your information only for the following purposes:
- Service booking and scheduling — to confirm appointments, assign technicians, and coordinate mobile service locations
- Service delivery — to understand your vessel's needs and perform the requested marine services properly
- Communication — to send booking confirmations, appointment reminders, follow-up messages, and respond to your inquiries
- Customer relationship management — to maintain records of services performed for warranty, repeat booking, or quality assurance purposes
- Invoicing and payment processing — to issue quotes, invoices, and coordinate payment for services rendered
- Legal compliance — to meet obligations under applicable Canadian laws, including tax and consumer protection legislation
- Service improvement — to analyze aggregate, anonymized data to improve our offerings (no individual is identified in this analysis)
- Marketing communications — only with your express consent, to send seasonal promotions, service reminders, or company news
We will not use your personal information for any purpose other than those listed above without first obtaining your consent, unless required or permitted by law.
Your Consent
By submitting a booking request through SimplyBook.me, contacting us via phone or email, or otherwise providing us with your personal information, you consent to the collection, use, and disclosure of that information for the purposes described in this policy.
Under PIPEDA, consent must be meaningful. This means:
- Express consent — is required for sensitive information or for uses beyond the primary service purpose (e.g., marketing emails). You may opt out of marketing communications at any time by emailing info@okanaganmarineguys.ca or clicking the unsubscribe link in any email we send.
- Implied consent — applies to information collected as a necessary part of providing the service you requested (e.g., using your phone number to confirm your booking).
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the details in Section 13. Withdrawal of consent may affect our ability to provide you with certain services.
SimplyBook.me & Third-Party Service Providers
We use SimplyBook.me (operated by Simply Genius Ltd.) as our online booking platform. When you book a service through our website, your personal information — including your name, phone number, email address, and booking details — is entered into SimplyBook.me's platform and processed on their servers.
SimplyBook.me acts as a data processor on our behalf. They are contractually bound to:
- Process your data only as directed by us and for the purpose of providing the booking service
- Implement appropriate technical and organizational security measures
- Not use your data for their own marketing or commercial purposes without your separate consent
- Comply with applicable data protection laws
SimplyBook.me's servers may be located outside Canada, including in the European Union. Where data is transferred outside Canada, we take steps to ensure it receives comparable protection. SimplyBook.me operates under applicable European data protection law (GDPR), which is generally considered to provide adequate protection.
For information on SimplyBook.me's own privacy practices, please visit their privacy policy at simplybook.me/en/privacy-policy.
We may also use the following categories of third-party service providers, each of whom may access limited personal information only to perform their specific function:
- Email / communication tools (e.g., Google Workspace) — for correspondence and service delivery
- Website analytics (e.g., Google Analytics) — to understand aggregate website usage (anonymized/pseudonymized where possible)
- Payment processors — who process payments on our behalf under their own PCI-DSS compliant systems
We do not sell, rent, trade, or otherwise transfer your personal information to unaffiliated third parties for their own marketing purposes.
How Long We Keep It
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our general retention practices are:
| Information | Retention Period | Reason |
|---|---|---|
| Booking and service records | 7 years from last service | Tax and accounting obligations (CRA requirements); warranty reference |
| Contact information | As long as our business relationship is active + 2 years | Customer relationship and repeat booking management |
| Email correspondence | 3 years from date of correspondence | Dispute resolution and service history |
| Marketing consent records | Permanently (until withdrawn) | CASL compliance — proof of consent |
| Website analytics (aggregate) | 26 months (Google Analytics default) | Website improvement; no individual identified |
When personal information is no longer required, we securely destroy or anonymize it so it can no longer be associated with any individual.
How We Protect It
We use appropriate technical, organizational, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include:
- Encryption in transit — our website uses HTTPS (TLS). Data submitted through our booking system is encrypted in transit.
- Access controls — access to personal information is limited to employees and contractors who need it to perform their job functions.
- Third-party security — we select service providers (including SimplyBook.me) that maintain industry-standard security practices.
- Password policies — internal accounts are protected with strong passwords and, where available, multi-factor authentication.
- Physical security — paper records (if any) are stored securely and disposed of by shredding.
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please notify us immediately at info@okanaganmarineguys.ca.
In the event of a privacy breach that poses a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by PIPEDA's breach notification regulations (effective November 1, 2018).
Disclosure of Personal Information
We do not disclose your personal information to third parties except in the following circumstances:
- With your consent — we will obtain your consent before sharing your information for any purpose not described in this policy.
- Service providers — to trusted vendors who process data on our behalf (as described in Section 6), bound by confidentiality obligations.
- Legal requirements — if required by law, court order, or a government authority with lawful authority to request the information.
- Protection of rights — to protect the rights, property, or safety of Okanagan Marine Guys, our customers, or the public, where permitted by law.
- Business transfer — in the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.
Cookies & Website
Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how visitors use our site. The types of cookies we use include:
- Essential cookies — necessary for the website to function (e.g., session management). These cannot be disabled.
- Analytics cookies — used by tools such as Google Analytics to collect anonymized data about website traffic, page views, and user behaviour. This data is aggregated and does not identify individual visitors.
- Booking widget cookies — set by SimplyBook.me to maintain your session state when you use the online booking tool.
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of certain parts of our website, including the online booking system.
Our website does not respond to "Do Not Track" browser signals at this time, though we continue to monitor industry standards in this area.
Your Rights Under PIPEDA
PIPEDA gives you the following rights with respect to your personal information held by Okanagan Marine Guys:
You have the right to request access to the personal information we hold about you and to receive a copy of it within 30 days of your request.
If you believe any personal information we hold is inaccurate or incomplete, you have the right to request that we correct it.
You may withdraw consent to our use of your personal information at any time, subject to legal and contractual limitations.
You may unsubscribe from marketing communications at any time by emailing us or using the unsubscribe link in any email.
You have the right to complain to the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.
You may ask us to identify our Privacy Officer and learn how we are accountable for the personal information in our custody.
To exercise any of these rights, please contact us using the details in Section 13. We will respond to verified requests within 30 calendar days. In exceptional circumstances we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.
Accuracy of Your Information
We make reasonable efforts to ensure that the personal information we hold is accurate, complete, and up to date for the purposes for which it is used. We rely on you to provide accurate information and to notify us of any changes.
If you believe any information we hold about you is inaccurate or out of date, please contact us and we will correct it promptly. If we disagree that a correction is warranted, we will note your request in our records.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
We will investigate all complaints and respond within 30 calendar days. If we are unable to resolve your concern, or if you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:
- Website: www.priv.gc.ca
- Phone: 1-800-282-1376 (toll-free)
- Address: 30 Victoria Street, Gatineau, Quebec K1A 1H3
British Columbia residents may also contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC):
- Website: www.oipc.bc.ca
- Phone: 250-387-5629
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy on our website at okanaganmarineguys.ca
- Where required by law or where changes are significant, notify you directly by email
Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms, to the extent permitted by law. We encourage you to review this policy periodically.
This policy was last reviewed and updated on May 3, 2026. It supersedes all previous privacy policies issued by Okanagan Marine Guys (formerly Okanagan Boat Detailing).
Ready to Book a Service?
We keep your privacy anchored tight. Book your marine service with confidence — your information stays with us, not with anyone else.